We are SMFG India Home Finance Co. Ltd.
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Grievance Redressal Workflow
Level 1
Contact on our toll-free number*
Email us at
SMFG India Credit mConnect Mobile App
Login to Customer Service Portal
Contact Us Through our Website
Visit your Nearest SMFG India Home Finance Branch
*Available between 9:30 AM to 6:30 PM on all days except Sundays, public holidays and 4th Saturday of every month.
Level 2
If you are not satisfied with resolution at Level 1, please reach our Customer Complaint Redressal Cell (CCRC) using any of the below methods.
Submit a Complaint On Our Website:
Email us at:
Post a Letter to this Address:
Customer Complaints Redressal Cell (CCRC), SMFG India Home Finance Co. Ltd., Inspire BKC, Unit 504, Level 5, Main Road G Block, BKC, Bandra East, Mumbai – 400 051
Note: You will receive an acknowledgement/Interim response within 7 business days from the receipt of your complaint.
Level 3
If you are not satisfied with resolution at Level 2, please reach out to our Grievance Redressal Officer (GRO) Ms. Aarti Dhurandhar using any of the below methods
Email ID:
Contact no*:
Note: You will receive an acknowledgement / interim response within 2 business days from the receipt of your complaint.
*Available between 9:30 AM to 6:30 PM on all days except Sundays, public holidays and 4th Saturday of every month.
Escalation to Regulator
If you do not receive any response within one month from us or if you are not satisfied with the resolution of your complaint, you may contact the NHB Chief Grievance Redressal Officer through any of the touch points mentioned below.
- Online Complaint Management System at https://grids.nhbonline.org.in
- Send a post to Complaint Redressal Cell, National Housing Bank, Department of Regulation and Supervision, 4th Floor, Core 5A, India Habitat Centre, Lodhi Road, New Delhi – 110003.
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