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SMFG Grihashakti Grievance Redressal Mechanism

Grievance Redressal Workflow

Level 1 Escalation

Contact on our toll-free number*

1800 102 1003

Email us at

[email protected]

SMFG India Credit mConnect Mobile App

Download App

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Visit your Nearest SMFG India Home Finance Branch

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*Available between 9:30 AM to 6:30 PM on all days except Sundays, public holidays and 4th Saturday of every month.

Level 2 Escalation Criteria

If you are not satisfied with resolution at Level 1, please reach our Customer Complaint Redressal Cell (CCRC) using any of the below methods.

Submit a Complaint On Our Website:

Click Here

Email us at:

[email protected]

Post a Letter to this Address:

Customer Complaints Redressal Cell (CCRC), SMFG India Home Finance Co. Ltd., Adani Inspire, Unit No. 503 & 504, 5th Floor Main Road, G Block, Bandra Kurla Complex, Bandra (East) Mumbai – 400051.

Note: You will receive an acknowledgement/Interim response within 7 business days from the receipt of your complaint.

Level 3 Escalation Criteria

If you are not satisfied with resolution at Level 2, please reach out to our Grievance Redressal Officer (GRO) Ms. Aarti Dhurandhar using any of the below methods

Email ID:

[email protected]

Contact no*:

022-65483456

Note: You will receive an acknowledgement / interim response within 2 business days from the receipt of your complaint.

*Available between 9:30 AM to 6:30 PM on all days except Sundays, public holidays and 4th Saturday of every month.

Escalation to Regulator

If you do not receive any response within one month from us or if you are not satisfied with the resolution of your complaint, you may contact the NHB Chief Grievance Redressal Officer through any of the touch points mentioned below.

Online Complaint Management System at https://grids.nhbonline.org.in
Send a post to Complaint Redressal Cell, National Housing Bank, Department of Regulation and Supervision, 4th Floor, Core 5A, India Habitat Centre, Lodhi Road, New Delhi – 110003.

Disclaimer: *Please note that loans are disbursed at the sole discretion of SMFG Grihashakti. Final approval, loan terms, and disbursal process will be subject to SMFG Grihashakti’s policy at the time of loan application. If you are an existing customer and wish to foreclose your loan, please note that foreclosure terms and charges will be applicable as per our policy at the time of loan foreclosure.

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